Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out contact forms, request estimates, book appointments, or subscribe to updates. This information may include:

• Contact Data: Name, phone number, email address, and mailing/project address.
• Project Details: Type of service requested (e.g., epoxy coating, concrete sealing), area size, condition of the surface, and preference details.
• Communications: Content of messages, emails, or phone calls you exchange with us.

We also automatically collect certain technical and usage data through browser cookies, log files, and analytics tools, which may include IP address, browser type, device details, and site interaction metrics.

2. How We Use Your Information

We use the collected information for purposes including:

• Preparing accurate cost estimates and booking requested service appointments.
• Providing, performing, and maintaining our floor coating and sealing services.
• Responding to customer service requests, questions, and support needs.
• Sending transactional communications such as quotes, invoices, and service reminders.
• Improving our website functionality, service offerings, and advertising outreach.

3. We Do Not Sell Your Information

PC Premium Coating does not sell, lease, rent, trade, or transfer your personal, client, or user information to third parties under any circumstances.

We only share information with trusted third-party service providers (such as hosting partners, payment processors, or scheduling platforms like Square) who assist us in operating our business and serving you, and only to the extent necessary to perform these tasks. These parties are contractually obligated to keep your data confidential and secure.

4. Cookies and Advertising Pixels

To optimize user experience and measure the performance of our online campaigns (such as Meta Ads), we utilize cookies, web beacons, and advertising pixels (including the Meta Pixel).

These tracking technologies allow ad platforms to understand how visitors interact with our site and deliver relevant advertising about our premium coatings. You can manage your cookie preferences through your web browser settings, or opt-out of behavioral advertising tracking by visiting the Digital Advertising Alliance or Network Advertising Initiative websites.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures designed to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. We retain your personal information only for as long as necessary to fulfill the business purposes outlined in this policy, comply with legal requirements, or resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable state and federal privacy laws to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or outdated information.
• Request the deletion of your personal data, subject to certain legal exceptions.
• Opt-out of future promotional messages (each marketing message contains an unsubscribe link).

7. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect modifications in our operational practices or legal regulations. When changes are made, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us: